In accordance with our Terms and Conditions,
We cannot accept a product for credit without prior written consent. Returns will only be accepted in instances of errors attributable to Optometrics. We will not accept products that have become outdated or were ordered in error. Any use tax, sales tax, excise tax, duty, inspection or testing fee, or any other tax, fee or charge imposed by any governmental authority is non-refundable.
Please direct any questions on returning shipments to the Customer Service Department at customerservice@optometrics.com.
To return a product within the warranty period, contact Customer Service at +1-978-772-1700 or email them at rma@optometrics.com to obtain a Return Merchandise Authorization (RMA) number. Shipping costs will be borne by Optometrics.
Limited Product Warranty
Optometrics warranties all products against defects in materials and workmanship for one year from the date of purchase with the exception of light sources which are warranted for three (3) months. Optical components are warranted for one year against performance defects only. Cosmetic defects that do not affect performance are not covered under this warranty.
Optometrics is not liable for any consequential or incidental damage arising from the sale of its product(s). In any event, liability shall not exceed the invoice value of the product(s) sold. Accidental damage, neglect, unreasonable use, attempted service, calibration, adjustments or cleaning not explicitly called for in an instruction manual voids the Optometrics warranty.
Optometrics makes no warranty, other than described above, for its products or for their performance in a specific application.